Privacy Policy

This Privacy Policy sets out how Tranquil Transit Pvt Ltd (“we,” “our,” or “Tranquil Transit”) collects, uses, discloses, and protects any information you provide while using our website and mobile applications, including the Tranquil Transit Customer App and Tranquil Transit Driver Partner App (collectively, the “Tranquil Transit Apps”).

By accessing or using the Tranquil Transit Apps and Services, you consent to the collection, use, storage, and disclosure of your information as described in this Policy. If you disagree with this Policy, please do not use our Apps or Services.

We may periodically update this Privacy Policy, and it is your responsibility to review this page periodically for any updates. This version is effective from [Insert Date].

Information We Collect

We may collect the following categories of information:

  1. Personal Information:
    • Name, email address, phone number, and demographic details (e.g., address, preferences, job title).
  2. Service Usage Data:
    • Details about transactions performed on our Apps (e.g., orders, payments).
    • Location data (for Driver Partners and customers during active services).
    • Communication records between you and Tranquil Transit, including call/SMS logs (if applicable).
  3. Driver Partner Information (if applicable):
    • Government identification documents (e.g., driving license, registration certificates, insurance, pollution certificate).
    • Vehicle details and fitness certifications.
    • Bank account information for payment processing.
    • Background checks and identity verification details collected through authorized vendors.
  4. Technical Information:
    • Device identifiers, IP addresses, cookies, app usage data, and browser type.

How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve our Services.
  • Facilitate transactions and manage your account.
  • Process payments and provide customer support.
  • Track order status and communicate updates.
  • Improve our Apps’ features based on user behavior and feedback.
  • Send promotional materials, special offers, or information about new services (you may opt out).
  • Comply with legal obligations or respond to lawful requests from public authorities.

Sharing Your Information

We may share your information under the following circumstances:

  1. With Service Providers:
    • Payment processors, IT support, analytics providers, marketing partners, or other vendors supporting our operations.
  2. With Customers/Driver Partners:
    • To facilitate a service (e.g., sharing Driver Partner details like name and contact information with the customer).
  3. Legal Requirements:
    • When required by law or in response to valid legal requests by public authorities.
  4. Prevention of Harm:
    • To detect and prevent fraud, security breaches, or other harmful activities.

Cookies

Cookies help improve your experience by gathering and remembering information about your preferences. You may disable cookies through your browser settings, but doing so may limit the functionality of the Apps.

Security

We implement appropriate physical, electronic, and managerial procedures to protect your personal information in compliance with the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures) Rules, 2011.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Industry Regulatory Disclosure and Zero Tolerance Policy

In line with Tranquil Transit Pvt Ltd’s commitment to providing safe, quality-oriented, and productive services, we maintain a Zero-Tolerance Policy applicable to Driver Partners (“You”) in collaboration with E-Cargo, our affiliate.

Zero-Tolerance Policy

Driver Partners are strictly prohibited from engaging in the following:

  1. Violations of Applicable Laws: Any breaches of laws governing transportation, logistics, or related activities.
  2. Breach of Policies: Failure to comply with Tranquil Transit’s terms, conditions, or operational guidelines.
  3. Fraudulent Activities: Suspicious, malicious, or dishonest activities during transportation.
  4. Substance Abuse:
    • Using, possessing, or being under the influence of alcohol, illegal drugs, or restricted substances (e.g., nicotine, vapes, hookahs).
    • Presence of prohibited substances, including drugs under the Narcotic Drugs and Psychotropic Substances Act, 1985, while performing duties.

Reporting and Enforcement

Tranquil Transit reserves the right to:

  • Conduct testing or searches based on observations of prohibited behaviors.
  • Debar Driver Partners from our platform, delist them as service providers, or report incidents to regulatory authorities.

For any breaches of the Zero-Tolerance Policy, customers and users can report incidents via:

Tranquil Transit’s decisions regarding enforcement are final.

Your Rights

You have the right to:

  • Access or request corrections to your personal information.
  • Withdraw consent for data collection or request deletion of your data (subject to legal obligations).

For any such requests, contact us at [Your Support Email Address].

Third-Party Links

Our Apps or website may contain links to third-party websites. We are not responsible for the privacy practices of such sites, and we encourage you to read their privacy policies.

Contact Us

For questions, concerns, or complaints about this Privacy Policy, please contact us at: